Subscription Operations Executive

Key Responsibilities

Verify and process subscription orders, ensuring accuracy of customer information, pricing, subscription plans, and supporting documentation.

Coordinate with Internal Sales, B2B Sales, Call Centre, Service Teams, and Sales Agents to ensure timely order processing and activation.

Monitor order status from submission through activation and completion, resolving discrepancies where required.

Act as the primary point of contact for subscription-related enquiries and operational coordination.

Provide customers with timely updates on subscription activation, maintenance schedules, renewals, and service activities.

Manage the complete subscription lifecycle, including activation, maintenance scheduling, renewals, and terminations.

Coordinate preventive maintenance services according to service agreements and ensure appointments are completed within the required timeframe.

Maintain accurate subscription records and ensure data integrity within company systems.

Support customer retention initiatives through proactive renewal follow-up and engagement activities.

Generate operational reports on order volume, activation status, maintenance completion, renewal performance, and customer service issues.

Identify operational bottlenecks and recommend process improvements to enhance efficiency and service quality.

Ensure compliance with company policies, service commitments, and operational procedures.

Requirements

Diploma or Degree in Business Administration, Operations Management, Customer Service, or a related discipline.

Minimum 2 years of experience in operations coordination, customer service, order processing, sales support, or subscription management.

Strong communication and stakeholder management skills with the ability to coordinate across multiple departments.

Customer-oriented with excellent problem-solving and organizational abilities.

Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Proficient in Microsoft Office applications, particularly Excel and PowerPoint.