IT Executive (customer / ticketing)

This role is ideal for someone who enjoys being close to the systems, solving real-time technical problems, and ensuring the stability of mission-critical infrastructure.

Responsibilities

Assist and support service request, issues tracking and documentation 

Assist in customer communication 

Maintain all service documentation and records 

Coordinate internal teams to fulfil customer service requests 

Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency 

Update and track internal inventory and update documentation

Requirements

Diploma or Degree in Engineering, IT, Network Engineerinig, or related field 

Minimum 2–3 years of experience in technical support and service operations

Familiarity with ITIL processes (Incident, Problem, Change Management)

Ability to track multiple service requests and issues, ensure timelines are met 

Experience in troubleshooting system or network-related incidents 

Ability to work in a high-pressure, 24/7 operational environment

Interested candidate can click the " Apply " button or kindly email your resume in a detailed Word or PDF format to alvinkoh@rightsearch.com.sg

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 69784640

EA Registration Number: R22104686

EA Personnel: Alvin Koh