System Analyst

Role Summary

The System Analyst will support the analysis, design and implementation of workflow-driven enterprise systems of the client, including document and content management platforms (e.g., OpenText). This is a techno-functional role requiring strong workflow understanding, technical aptitude and the ability to collaborate across business and IT teams.

Key Responsibilities

Business & Functional Analysis

Gather, analyze and document business and system requirements

Translate requirements into functional specifications, workflows and system designs

Perform impact analysis and support solution definition

Workflow & Process Management

Analyze and design end-to-end workflows and approval processes (e.g., maker-checker, document lifecycle)

Ensure workflows align with business needs, operational efficiency and compliance standards

Ensure application solutioning aligns with defined application technical and functional design principles

Identify opportunities for process improvements and automation

Techno-Functional Coordination

Act as a liaison between business users and technical teams

Work closely with developers and architects to ensure accurate implementation

Support integration discussions and data flow analysis

Testing & Implementation

Review test cases and scenarios and support SIT/UAT execution

Coordinate defect resolution and ensure quality delivery

Support deployment, release activities and post-implementation validation

Support & Maintenance

Assist in troubleshooting system issues and support production environments

Participate in incident and problem management activities

Ensure proper documentation and knowledge management

Requirements

Degree in Computer Science, Information Technology, or related discipline

8-10+ years of experience as a System Analyst / Business Analyst (Techno-functional)

Strong understanding of workflow-based systems and business processes

Good technical knowledge of system integrations, APIs and data flows

Ability to communicate effectively with both technical and business stakeholders

Experience with OpenText or Enterprise Content Management (ECM) platforms

Exposure to banking systems and regulatory environments

Familiarity with Agile / Waterfall methodologies

Preferred Attributes

Strong analytical and problem-solving skills

Attention to detail and documentation quality

Ability to work in a structured, governance-driven environment