operation supervisor

Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.

Competent to operate property management system to carry out and delegate task.

Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.

Involves in scheduling Bellmen on break board and assist management of scheduling.

Assigns duties to staffs to ensure proper follow-ups.

Register guest in the Property Management System (Opera). Record and update all pertinent data into guest details as needed.

Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.

Performs any other duties and responsibilities as and when assigned by the management.