Cisco UCM Support Engineer

Cisco UCM / AV / VOIP - Support Engineer

·       Administer and support Cisco UCM / Unified Communications Manager environments.

·       Administer and support Cisco Webex Cloud services.

·       Design, implement and support interoperability between:

o   Cisco Video Conferencing

o   Cisco UCM

o   Webex Cloud

o   Zoom, Teams

·       Support Cisco Room Series, Webex Room devices, codecs, collaboration endpoints and associated peripherals.

·       Provide L2/L3operational support for conference rooms and collaboration technologies.

·       Plan and execute VC technology refresh projects.

·       Provide technical support for Client Events and other high-profile corporate events.

·       Collaborate closely with the Global Design team to align with the latest room design standards and updates.

·       Coordinate with the Places team and AV vendors to ensure design accuracy and technical alignment.

Mandatory Skills:

Cisco UCM / CUCM

Cisco Video Conferencing

Cisco Webex Room devices

Cisco codecs/endpoints

SIP

H.323

Video conferencing protocols

·                 Webex

·                 Zoom, Teams

·                 Incident / change management

Network fundamentals– TCP/IP, DNS, DHCP, QoS, VLANs