Customer Service Executive

Customer Service Executive

Customer Support:

·      Provide quality customer service support via email and phone through ticketing system.

·      Handle customer inquiries efficiently and escalate issues promptly when required.

·      Resolve customer problems and claims effectively and promptly.

·      Promote and recommend new products to existing customers.

Order Management:

• Input customer purchase order into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.

Customer Relations:

• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.

Reporting and Improvement:

• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in customer service improvement initiatives.

Team Collaboration:

• Collaborate with internal teams to ensure timely resolution of customer issues.
• Perform any other ad hoc tasks and projects as assigned.

Requirements

·      Minimum Diploma in any field.

·      At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage.

·      Customer-oriented with strong communication and interpersonal skills.

·      Experience handling customer inquiries and claims via email and phone.

·      Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.

·      At least 2-3 years experience using SAP/S4 Hana SD module is a must.

·      Knowledge in Power BI is an advantage but not required.

·      Strong problem-solving skills, the ability to think on your feet and able to manage stress in handling demanding customers.

·      Excellent organizational and multi asking abilities

·      Strong attention to detail and accuracy.

·      Flexibility to adapt to changing priorities and customer needs.

·      Strong work ethic and a commitment to providing excellent customer service.

EA License No: 18C9228 REG No:R1324979 (Woo Kum Yoke)