Senior Electrical Engineer

Job Description & Requirements

Servicing & Maintenance

Perform routine commissioning, maintenance, troubleshooting, repairs, and upgrades of systems onboard vessels

Diagnose and resolve electrical related issues

Replace worn or damaged components and ensure service readiness of equipment

Support robot deployments and operational activities at ports, shipyards, and onboard vessels

Ensure robotic systems operate safely, efficiently, and according to company standards

Inspection & Performance Assessment

Assess performance and operational efficiency

Prepare inspection reports with recommendations for preventive maintenance and improvements

Identify recurring technical issues and provide feedback to the engineering team

Crew Training & Technical Support

Train ship crews and customer personnel on robot operation and basic maintenance

Conduct onboard demonstrations and practical training sessions

Provide technical guidance during deployments and operational use

Build positive working relationships with vessel personnel to ensure successful adoption of company solutions

Account Management & Customer Relations

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong relationships with ship owners, fleet managers, technical managers, and vessel operators

Understand customer operational requirements and recommend suitable technical and service solutions

Monitor customer satisfaction and proactively resolve technical and operational issues

Support service agreement renewals and identify opportunities for additional deployments and long-term partnerships

Collect customer feedback and market insights to support product development and business improvements

Demonstrations & Business Support

Conduct demonstrations and vessel performance inspections

Represent during customer meetings, vessel visits, exhibitions, and industry events

Support technical presentations, customer evaluations, and business development activities

Reporting & Documentation

Prepare detailed service reports, inspection findings, maintenance records, and recommendations

Maintain accurate documentation of customer interactions, technical issues, and operational outcomes

Ensure compliance with company procedures and quality standards

Collaboration

Work closely with Engineering, Operations, Customer Support, and Business Development teams

Provide field feedback to improve product reliability, performance, and customer experience

Support continuous improvement of operational procedures and best practices

International Travel

Travel internationally to customer locations, ports, shipyards, and vessels as required

Respond to service interventions, deployments, inspections, demonstrations, and training assignments

Represent the company professionally while maintaining the highest standards of customer service