Freight Executive (Air Freight) [EL]

Serve as the main liaison for customers on freight-related inquiries, bookings, and shipment status updates

Coordinate with internal departments, carriers, and external service providers to ensure smooth and timely cargo operations

Address customer complaints efficiently, providing quick and effective solutions to ensure a positive service experience

Prepare and verify all required shipping documentation, including invoices, bills of lading, and import/export paperwork

Track shipments and proactively inform customers of any updates, delays, or issues

Assist in preparing freight quotations and support rate negotiations with customers

Maintain up-to-date customer records and ensure all transactions are accurately recorded in the system

Ensure full compliance with customs regulations, industry standards, and internal company policies

Collaborate with the sales team by responding to service-related questions and supporting follow-up with clients

Proactively seek areas for improvement in service processes to increase operational efficiency and customer satisfaction

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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