Senior Manager, Partner Solution Consulting

The Opportunity

Lead Partner Technology Acceleration Group for Asia and Korea, transforming how our partner ecosystem delivers AI-first solutions through exceptional pre-sales execution and strategic co-innovation. You'll build and scale a team of solution architects who drive revenue through technical excellence while building reusable capabilities that compound partner success across the region.

This role balances operational pre-sales excellence—supporting partners with technical discovery, solution validation, and deal acceleration—with strategic capability building through reference architectures, validated accelerators, and AI-led co-innovation. You'll lead a team Partner Technical Advisors aligned to strategic partners and specialist AI practices.

Shape how the world's leading enterprises adopt AI-powered workflow platforms through our partner ecosystem. Build the pre-sales excellence and strategic capabilities that make ServiceNow the workflow engine of the enterprise AI market. This is an opportunity to architect an ecosystem that transforms how work gets done across one of the world's most dynamic regions.

What You'll Do

Pre-Sales Excellence & Revenue Impact

Lead high-performing pre-sales team in supporting partner-led opportunities with technical discovery, proof-of-concepts, architectural validation, and competitive positioning that accelerates deal closure and expands NNACV

Drive executive briefings, and solution workshops that convert technical capabilities into qualified pipeline and strategic customer engagements

Deploy team strategically across high-value opportunities, balancing immediate deal support with long-term partner capability building to maximize business impact

Ensure partners experience responsive, world-class technical support that strengthens ServiceNow positioning and accelerates partner-sourced revenue

Strategic Partner Development & Co-Innovation

Drive AI-first co-innovation at scale, orchestrating reference architecture development, validated accelerator creation, and industry-specific solution standardization with strategic and regional partners

Build strategic relationships with partner C-suite (CAIO, CDO, CTO) to shape practice investments, solution strategies, and ServiceNow platform adoption roadmaps

Accelerate partner maturity through targeted enablement, mentorship, and capability-building programs that increase self-sufficiency and solution quality

Establish the region as a center of excellence for industry-specific partner solutions, leveraging regional market dynamics and vertical strengths

Leadership & Operational Excellence

Build, inspire, and develop diverse team of solution architects, establishing clear career paths, succession plans, and talent pipelines to support regional growth

Translate regional alliances strategy into actionable execution plans, maintaining strong alignment with Partner Management, Sales leadership, and cross-functional stakeholders

Drive operational efficiency through disciplined resource allocation, AI-leveraged automation, and clear responsibility frameworks that eliminate friction and optimize collaboration

Manage team performance, hiring, budget oversight, strategic fund allocation, and business metrics with accountability for partner satisfaction and revenue outcomes

Qualifications

What You Bring

10+ years building or leading pre-sales, solution consulting, or professional services organizations with demonstrated success in partner ecosystem contexts

10+ years first/second line leadership building and scaling front-line teams across diverse geographies with strong coaching and talent development capabilities

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Deep technical expertise in enterprise platforms, cloud architectures, and AI/ML technologies with ability to engage credibly in complex solution discussions and translate capabilities into business value

Extensive experience with Global SIs, Regional Partners, Managed Services Providers, and Technology Partners, understanding their business models, GTM motions, and co-innovation requirements

Proven track record driving revenue growth through partner channels with measurable pipeline generation, deal velocity improvement, and win rate impact

Executive presence and communication skills engaging C-level stakeholders, presenting to large audiences, and building strategic relationships across organizational boundaries

Deep understanding of market dynamics, cultural nuances, and business practices with ability to operate effectively across the region's diverse markets

Structured, organized leadership style with focus on team enablement, clear goal-setting, and delivering measurable business outcomes through people development