Direct Sales Executive

Always delivering our brand promise and offering high levels of consistent, quality service support to our customers

Approach customers at our sales sites, attend to customers’ requests in line with policies and procedures, striving for first class experience

Using simple, clear and concise languages to communicate effectively with customers

Actively listen and probe questions to accurately advise customise solutions based on customer’s needs and requirements

Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target

Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers

Actively participate in process improvement sessions, providing constructive feedback and suggestions

Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems

Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.

Perform other duties as assigned by immediate supervisor

Proven sales record, experienced in managing and meeting personal sales target

Experience in delivering high customer satisfaction and high employee satisfaction

Demonstrated ability to manage own workload and effectively prioritize activities

Ability to manage change effectively

Exceptional listening and analytical skills

Proficiency in general desk top orientation and particularly in Word and Excel

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