Account Management Lead

Company Overview / Employee Value Proposition

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001. AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF). Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider. AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.

Job Summary

We are looking for a results-driven Account Manager (Sales) to manage and grow our client accounts while identifying new sales opportunities. This role focuses on building strong client relationships, driving revenue growth, and ensuring a high level of customer satisfaction through effective account management and sales strategies.

Responsibilities

Manage and nurture relationships with existing corporate and individual clients to drive client retention and satisfaction

Identify and pursue upselling and cross-selling opportunities within assigned accounts to increase revenue

Generate new business opportunities through proactive lead generation and client referrals

Prepare tailored proposals, quotations, and presentations to effectively communicate value propositions to clients

Negotiate pricing, contracts, and service agreements to secure profitable deals and maintain client trust

Serve as the primary point of contact for client inquiries and escalations, resolving issues promptly to maintain strong partnerships

Coordinate with internal teams to ensure seamless service delivery and client experience

Monitor account performance metrics and implement strategies to enhance client satisfaction and retention

Maintain accurate and up-to-date records of client interactions and sales activities using CRM systems

Prepare detailed sales reports, forecasts, and updates for management to inform strategic decision-making

Manage and lead account management team

Preferred competencies and qualifications

Diploma or Degree in Sales, Marketing, Business, or related field

Experienced in Sales/Account Management

Proficient in CRM systems and Microsoft Office applications

Strong communication, presentation, and negotiation skills demonstrated through successful client engagements

Customer-focused mindset with proven ability to build and sustain long-term client relationships

Target-driven, proactive, and results-oriented approach to sales in a fast-paced environment