Network Support Engineer

Job Description:

Front-line support for customer inquiries and issues via email and phone;

Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

Effective escalation to Level 2 or product vendor for action and resolution;

Able to handle flexible working hours on demand basis; and

Maintain rapport with customers and competence in managing vendors; and

Any other ad-hoc duties assigned.

Job Requirement

Degree/Diploma in Computer Science / IT Technology or equivalent

Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage

With working experience in an SI or distributor environment with network security skillset is a plus

Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security

Ability to work under pressure with minimal supervision

Excellent in communication and analytical skills

Positive working attitude and team player

Willing to work extended office hours when needed

Entry level are welcome to apply