Software Manager (Public Sector Project)

Overview

The Software Manager is responsible for leading and governing all software engineering activities within an ICT public sector project in Singapore. This role ensures that software solutions are designed, developed, tested, and maintained in compliance with Singapore Government standards and aligned with international ISO framework.

Key Responsibilities

Software Strategy, Architecture & Governance

• Define the software engineering approach and delivery framework aligned with government guidelines and policies, and ISO standards.
• Provide leadership over the project's core technology stack, including Microsoft SQL Server databases, C# programming environments, and native Azure cloud services.
• Establish and enforce robust processes for software design, implementation, testing, and configuration management aligned with ISO/IEC 12207 and ISO 9001.

Software Design, Integration & Validation

• Lead detailed software design documentation, ensuring strict traceability between requirement and technical architecture
• Oversee complex application integration utilizing REST APIs over HTTP, IBM MQ and IBM App Connect Enterprise (ACE)
• Govern specialized custom system developments, including custom dispatch rules engines, operational hubs (AGIL Ops Hub), and voice automation servers
• Conduct technical and architecture design reviews with government stakeholders, agencies and central governance panels.

Software Development Management and Delivery

• Manage full Software Development Lifecycle (SDLC) aligned with Agile/Hybrid delivery models.
• Oversee day-to-day Software Development Process Group activities, ensuring engineering teams meet sprint/project milestones within scope and budget.
• Coordinate seamlessly with cross-functional teams including cybersecurity, infrastructure and QA to ensure the continuous integration and deployment.

Quality Assurance, Analytics & Reporting

• Define unit testing strategies, secure code scanning practices and enforces overall quality metrics
• Oversee the implementation of Microsoft PowerBI to build statistical reporting and dashboard against backend SQL Server databases for performance and operational insights
• Manage defect tracking, root-cause analysis and continuous improvement processes in compliance with ISO 9001.

Safety & Security & Compliance

• Implement secure SDLC practices (DevSecOps) to ensure compliance with ISO/IEC 27001 and government cybersecurity policies.
• Support system safety analysis, vulnerability assessments and mitigation strategies for critical public safety/operations components

Stakeholder Management

• Act as the primary software engineering point-of-contact for government agencies, external vendors and internal project leadership.

Qualifications and Experience

• Bachelor or Master degree in Computer Science, Software Engineering, or related field.
• Minimum 10 years of experience in software development and management.
• Good to have experience in Singapore public sector projects
• Good knowledge of ISO standards (ISO 9001, ISO/IEC 27001, ISO/IEC 12207).
• Good to have experience with government security requirements.

Technical Stack and Competencies

• Understanding of the following programming knowledge (1) C# and (2) Microsoft SQL
• Experience with Microsoft PowerBI for statistical dashboard
• Experience in Azure Cloud Service and REST APIs over HTTP (Good to have)
• Experience in IBM MQ & IBM App Connect Enterprise (ACE) (Good to have)
• Experience in Geospatial program e.g. ESRI ArcGIS Enterprise (Good to have)

Key Skills and Competencies

• Leadership and team management
• Strong analytical and problem-solving skills
• Stakeholder communication
• Risk and compliance management
• Knowledge of cybersecurity and secure development
• Understanding of public sector governance