MANAGER

Responsibilities

Open and close the centre while attending to parents’ enquiries and collecting fee payments to ensure smooth daily operations

Manage daily centre operations to maintain efficiency and service quality

Process applications and maintain proper documentation in a timely manner to support administrative accuracy

Liaise with parents and tutors to address students’ tuition and centre-related matters, fostering positive relationships

Update fee payments and administrative data accurately to maintain financial records

Achieve the centre’s monthly enrolment targets to support business growth

Communicate clearly and provide excellent customer service to parents and students to enhance satisfaction

Maintain cleanliness and tidiness of the centre consistently to provide a welcoming environment

Manage staff payroll to ensure timely and accurate compensation

Monitor students’ and tutors’ conduct and discipline to uphold centre standards

Participate actively in staff meetings to contribute to team coordination and improvements

Assist in recruiting tutors to support staffing needs

Adapt to assignments at any centre under the same management to ensure operational flexibility

Perform other ad-hoc duties as assigned to support centre functions

Requirements

Minimum 1 year of sales or administrative experience to support operational and customer service functions

SPM qualification or above as a foundational educational requirement

Proficient in MS Office to manage administrative tasks efficiently