IT Application Support - (Level3) Analyst

Position Purpose

To provide Level 3 support for production applications (Front Office/Middle Office/BackOffice) of Supply chain finance business domain.

To act as the bridge between Level2 Support team, and the technical development teams, providing rapid incident resolution and problem management.

Technical & Behavioral Competencies

Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

Good team player with great commitment and attitude.

Good communication and coordination skills among multiple teams that are cross cultural and cross country.

Ability to work independently.

Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

Application Design and development exposure is a definite plus.

Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Hands-on experience in Unix based OS (Linux), Job schedulers such as Crontab/Autosys/Quartz, other tools such as ServiceNow, SharePoint and JIRA.

Hands on experience in any RDBMS based Database (Oracle) SQL/PLSQL.

Working experience in production support and incident analysis. Documentation experience for root cause analysis and issue fix approach.

Good working experience in Java and J2EE technologies, middleware applications (WebSphere/Web Logic), Java application frameworks (Spring/Spring boot), Web frameworks (Angular, Bootstrap)

Specific Qualifications

Graduate degree in IT/Computer Science or equivalent

Up to 10 years of total experience with last 4-5 years as IT Support Analyst, preferably having past working experience in technical roles such as developer, technical designer, Tech support analyst etc.

Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.