Senior Field Service Engineer (Electrical Equipment Manufacturing)

Responsibilities

Ensure all field service activities are conducted in compliance with applicable safety regulations, quality requirements, and company policies.

Lead and participate in system commissioning and project acceptance activities at customer sites.

Provide technical support during factory testing and acceptance activities for specialized projects.

Investigate engine and equipment failures, perform root-cause analysis, and recommend effective corrective and preventive solutions.

Provide timely after-sales technical assistance and on-site service support to distributors, dealers, and end customers.

Perform preventive maintenance, routine inspections, and equipment servicing to minimize failures and maintain optimum system performance.

Prepare and maintain accurate service reports, maintenance records, troubleshooting logs, and other field-service documentation.

Maintain comprehensive knowledge of power generation products, systems, technologies, applications, and related services.

Mentor, supervise, and provide technical guidance to junior field service engineers and other technical personnel.

Develop and deliver technical training programs for distributors and dealers covering equipment servicing, troubleshooting, maintenance, and repair procedures to ensure consistent service standards.

Assess and evaluate the technical capabilities and service competencies of distributors and dealers, identifying areas for improvement where necessary.

Maintain effective communication and coordination with customers, engineering, sales, customer support, distributors, and other internal and external stakeholders.

Identify opportunities for continuous improvement and contribute to the development and enhancement of service processes, procedures, and technical standards.

Undertake other field service, technical support, training, and aftermarket-related responsibilities as assigned by management.

Requirements

Diploma or Degree in Mechanical Engineering or a related engineering discipline, with at least 10 years of relevant experience in field service, power generation, engines, or related equipment.

Willingness and ability to travel extensively across the Asia-Pacific and Southeast Asia regions.

Strong presentation, communication, interpersonal, and technical reporting skills.

Strong customer-service orientation with a proactive and professional approach.

Demonstrated enthusiasm and technical interest in power generation systems and products.

Strong troubleshooting, diagnostic, problem-solving, and mentoring capabilities.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application

EA License No: 13C6305

Reg. No.: R1874608 (Lee Jia Hou)

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