Executive/Senior Executive (Motor Claims)

Responsibilities

Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;

Ensure reserves are updated in a timely and realistic manner;

Identify and manage any potential fraudulent claim effectively;

Handle phone and email enquiries and attend to walk-in customers/claimants;

Liaise with internal and external stakeholders, service providers and intermediaries;

Mentor administration assistants in their support role;

Review and streamline work processes to improve operational efficiency;

Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;

Conduct periodic active file review;

Any other duty or assignment as and when instructed by the superior.

Requirement:-

Minimum qualification of Diploma or CGI/equivalent insurance certification.

Fresh graduates with a strong interest in insurance claims are also encouraged to apply.

Attractive remuneration package will be offered based on experience and suitability.

Possess good interpersonal and communications skills.

Able to multi-task, is a team player and willing to learn new skills.

Conscientious, tactful and customer-focused.

Good working knowledge of Microsoft Office application.