IT Manager - DC Operator

About the Role

We are hiring an IT Manager for a PE-backed data centre platform, as they scale operations across the region. You will be the primary IT owner on the ground — running both the technical operations side and the corporate IT environment.

What You'll Do

Own internal IT infrastructure end-to-end: servers, storage, network (LAN/WAN), Wi-Fi, structured cabling, and virtualization platforms (VMware/Hyper-V)

Supervise and cross-train L1/L2 engineers on remote/smart hands operations — rack & stack, power cycling, cross-connects, cabling — ensuring SLA compliance for hyperscale, enterprise, and colocation customers

Manage corporate IT systems for end users: devices, email/collaboration tools, onboarding/offboarding, and IT policy enforcement

Own IT security and compliance — firewall, endpoint protection, MFA/identity management, and supporting ISO 27001, PCI-DSS, and SOC 2 audits

Guide internal stakeholders through requirements gathering for ERP (NetSuite) vendor management, partnering with the group's existing ERP/system analyst team

Support emerging technology initiatives, including AI-driven operations tooling and IoT-based physical security systems (e.g. CCTV)

Track KPIs (uptime, incidents, SLA adherence), manage vendor and budget oversight, and report on IT performance and risk

Operate as the group's primary technical liaison for client-facing IT commitments — this role's obligations extend beyond internal backend support to directly impact client service delivery

What We're Looking For

5–8 years of relevant data centre IT experience, including at least 2 years in a supervisory or team lead capacity — data centre industry background is essential

Strong knowledge of network infrastructure (Cisco, Fortinet or equivalent), virtualization platforms, Windows/Linux administration, and ITIL-aligned practices

Familiarity with BMS, DCIM, ITSM tools, and compliance frameworks (ISO 27001, PCI-DSS, SOC 2)

Exposure to ERP systems (NetSuite or similar) and vendor management for business applications

Comfortable operating as the sole on-site IT presence for an extended period, with strong ownership and self-starter instincts

Certifications a plus: ITIL, CCNA/CCNP, CISSP/CISM, Microsoft/VMware