Customer Service Associate (Luxury Brand) / Office Hour

Monday - Friday

8:30 AM - 5:30 PM

Benefits: AWS + PB + Medical Benefits

We are representing a  prestigious international luxury watch brand  with a strong heritage in craftsmanship and innovation. They are currently looking to appoint a  Customer Service Associate  to support their  After-Sales Service function.

This position is highly customer-centric and will be responsible for managing client interactions, ensuring service standards are upheld, and supporting after-sales operations. Candidates with experience in luxury retail, hospitality, or premium customer service environments will be well-suited for this role.

Key Responsibilities

Serve as the main point of contact for customer enquiries through phone, email, and walk-in interactions

Provide clear and accurate guidance on product specifications, warranties, pricing, and service processes

Advise customers on product care, maintenance, and proper usage

Record and update customer and service-related information accurately in the CRM system

Manage and resolve customer issues or feedback in a professional and timely manner

Coordinate with overseas service teams for repair and after-sales matters

Handle administrative tasks to support daily after-sales operations

Undertake additional responsibilities as assigned by the Customer Service Manager

Requirements

Strong service mindset with a professional and customer-focused approach

Excellent communication and interpersonal skills, with patience and empathy

Confident in handling customer queries and resolving issues independently

Good organisational skills with the ability to manage multiple tasks concurrently

A collaborative team player with a proactive attitude

Previous retail experience, especially within luxury or premium retail, is highly advantageous

EA License No: 18C9495

EA Personnel Name: Willie Goh

EA Personnel No: R2197853