Senior / Customer Service Officer / Executive - (Airfreight)

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

Answer all incoming calls promptly and politely

Respond to customer enquiries promptly

Basic knowledge on cargo commodity as per IATA rules and regulations

Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements

Booking of flights with planning team

Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue

Ensure all data are updated correctly in system

Liaise with overseas agents on various requirements and rates

Obtain rate approval from customer before shipment departs

Provide flight details and feedback to customer on freight status timely

To ensure AED compliance and job file closures within KPI

Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs

Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction

Monitor progress to achieve month end targets / annual objectives and KPI

Supporting others on shipment execution when necessary

Manage claims query, follow up with internal stake holders and vendors, and update customer

Provide airfreight quotations upon application

Take charge of Supplier’s invoice disputes

Timely escalation of issues / concerns that requires broader attention and resolution

Take on all other ad-hoc tasks delegated by Supervisor/Manager

Job Requirements:

Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.

Possess excellent communication and interpersonal skills

Good written and spoken English

Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.