IT Support Specialist

Brief Summary

Join a dynamic support team as a Support Desk Engineer (Day Shift Only), where you will provide exceptional technical assistance for Microsoft 365 to a diverse clientele.

Responsibilities

Deliver end-user technical support for Microsoft 365, focusing on meeting the needs of Japanese-speaking clients.

Manage incidents and service requests, performing initial troubleshooting and escalating issues as necessary.

Oversee user accounts, permissions, and configuration modifications.

Execute operational tasks related to Microsoft 365 using PowerShell, including administration and automation of routine tasks.

Create and manage support tickets, documenting troubleshooting processes and resolutions using ITSM tools.

Collaborate with internal teams and vendors to facilitate issue resolution and ensure timely follow-ups.

Maintain and update knowledge articles, standard operating procedures (SOPs), and frequently asked questions (FAQs).

Provide support coverage during standard business hours in accordance with the assigned day-shift schedule.

Requirements

Minimum Diploma in a relevant field.

3-5 years of experience in IT Helpdesk or Service Desk support.

Strong understanding of Microsoft 365 fundamentals and support operations.

Preferred experience in PowerShell scripting and administration.

Familiarity with ITSM tools such as ServiceNow, Zendesk, or Dynamics 365.

Hands-on experience with Microsoft Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).

Experience supporting a global user base or working in multilingual environments.

Proficient in Japanese to communicate effectively with Japanese-speaking clients.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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