Customer Service Specialist [AY]

Location

Serangoon

Working Hours

5 days, Tue-Sat (11am-7pm)

Responsibilities

Welcome clients and caregivers and assist with their enquiries

Handle incoming and outgoing calls, WhatsApp messages and emails

Schedule, reschedule and confirm appointments

Coordinate appointment schedules with the hearing care team

Register clients and maintain accurate, confidential records

Process invoices, payments and billing enquiries

Follow up with clients on appointments, services and hearing aid usage

Provide basic guidance on hearing aid care and escalate technical issues when necessary

Handle feedback and service concerns professionally

Share accurate information on available services, products and promotions

Monitor hearing aid accessories, clinic supplies and inventory

Support general administrative duties and maintain an organised reception area

Requirements

Minimum GCE O-Level or equivalent

Customer service experience in healthcare, retail or a service environment would be an advantage

Patient, friendly and comfortable assisting elderly clients

Strong communication and interpersonal skills

Organised and able to manage multiple tasks accurately

Comfortable handling calls and communicating through WhatsApp and email

IT-savvy and confident using computer and mobile applications

Ability to communicate effectively in English and Mandarin to support clients who communicate primarily in these languages

Benefits

Attractive commission scheme

14 days of annual leave

Birthday leave

Medical benefits and insurance

Training on hearing products and services

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA Name: Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel Name: Yong Zi Qing (Angela)

EA Personnel No: R26162687