F&B Supervisor

WHO ARE WE?

INITIA Group sets out to find a consumer service business that is differentiated and advantaged, non-seasonal and non-cyclical. We believe in going the extra mile when serving our customers, providing them with the utmost experience during every of their visit. With a strong senior management, we possess a strong presence within the South East Asia Region.

We are looking for a F&B or Restaurant Floor Supervisor who will be responsible for supervising the day-to-day operations of the outlet restaurant side. He or She will ensure efficient restaurant operations as well as maintaining high standards of quality and service to achieve superior customer satisfaction.

DUTIES & RESPONSIBILITIES:

Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned

Supervise opening and closing operations ensure standard protocols are followed

Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet

Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

Supervise and maintain cleanliness of the outlet

Ensure compliance with safety and sanitation regulations

Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints

QUALIFICATIONS

Bachelor's Degree in Hospitality / Retail Management or any related course

Proven supervisory work experience in a hotel or restaurant set up (minimum of 2-3 years of experience)

Strong leadership skills

Excellent communication skills

Customer service oriented