Front Office Supervisor

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible

To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.

Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures

Answer enquiries about hotel services, in house events, directions, attractions etc

Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations

Perform night audits during midnight shift and prepare necessary reports

Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members

To always be on time and at work when scheduled, in proper grooming and uniform

To always remain professional with positive attitude and actions when communicating with guest and associates

Any other duties / task as requested by management

Other Requirements

Candidate must possess at least Professional Certificate/NITEC in any field

Required language(s): English, preferable one other spoken language

At least 2 year(s) of working experience in a related field

Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent