Guest Relations Executive

JOB DESCRIPTION

Work hand in hand with reservation staff & restaurant manager on table assignment and special requests.

Greet guests in a friendly and warm manner.

Have a good understanding of the menu and the workings of the restaurant.

Possess extensive and correct menu knowledge.

Be able to effectively control the host desk and communicate with customers regarding their reservation, wait times / walk in customers, etc.

Be able to follow and monitor out times and communicate all information to the Maître D’.

Offer appropriate seating arrangements

Ensure the quantity of menus is sufficient to cater to the number of guests.

Set up dining rooms and make reservation arrangements.

Maintain clean and organised tables and work area.

Assist take away service when necessary.

Manage event related work including setting up tables.

JOB REQUIREMENT

Fluent in spoken and written English. Proficiency in another language will be a plus

Basic certification in hotel & restaurant service is desirable.

Highly skilled in greeting guests, escorting them to tables, and providing them with menu and daily specials.

Demonstrated ability to anticipate and address guests’ service needs.

Substantial knowledge of the menus of bars, restaurant.

Well-versed in answering telephones in a suitable manner

Able to ensure special requests are lodged and passed to restaurant staff.

Proven ability to adjust complaints of patrons and guests.

Competent at making sure that all guest supplies are filled.