SAP KEY USER/SUPERUSER

Job Purpose

The SAP Key User acts as the primary interface between business users and the central SAP/IT organization. The role supports reliable and efficient SAP-enabled business processes, provides user support, drives continuous improvement, and represents business requirements in SAP-related initiatives and projects.

Primary focus in: Supply Chain, Manufacturing Operations and process topics

Secondary focus in: Finance topics

Supports Region: Asia

Key Responsibilities

SAP Business Support & Process Ownership

· Serve as the regional SAP Key User/SME for functional areas (Manufacturing, Supply Chain, Operations and Finance).

· Support daily SAP operations, resolve user issues, and coordinate solutions with SAP/IT teams and external consultants.

· Promote SAP best practices, standardized processes, and efficient transaction processing.

· Monitor and follow up on SAP support tickets through closure.

Business Process Improvement

· Identify opportunities to improve, simplify, standardize, and automate business processes through SAP.

· Translate business requirements into clear functional specifications for SAP enhancements and system changes.

· Work closely with business process owners, IT, and key stakeholders to assess and implement improvements.

· Evaluate the impact of SAP changes on business processes, controls, and users.

SAP Projects, Testing & Change Management

· Represent business users and their requirements in SAP-related projects, upgrades, and improvement initiatives.

· Prepare, execute, and coordinate functional, integration, regression, and user acceptance testing (UAT).

· Validate that system changes meet business requirements and support go-live and stabilization activities.

· Provide business feedback and recommendations during project and change-management activities.

User Training & Documentation

· Train end users on SAP processes, transactions, and best practices.

· Develop and maintain work instructions, user guides, training materials, and process documentation.

· Support knowledge transfer and continuous improvement of SAP user competency.

Governance, Data Quality & Compliance

· Support SAP access reviews, user authorization controls, and segregation-of-duties requirements in cooperation with Finance and IT.

· Promote data accuracy, process compliance, and adherence to company policies and internal controls.

· Support internal and external audits related to SAP processes, access, and controls.

Qualifications

· Diploma or Bachelor's Degree in Business, Finance, Supply Chain, Manufacturing, Engineering, Information Technology, or related discipline.

· Minimum 3 years of SAP experience in a business environment.

· Experience as an SAP Key User, Super User, SME, Process Owner, or equivalent role.

· Experience in SAP support, UAT, process improvement, documentation, or SAP projects.

· Manufacturing industry experience preferred.

Preferred SAP Module Experience

Experience in one or more of the following:

· SAP FI/CO (Finance & Controlling)

· SAP MM (Materials Management)

· SAP SD (Sales & Distribution)

· SAP PP (Production Planning)

· SAP QM (Quality Management)

· SAP WM/EWM (Warehouse Management)

· SAP HR/HCM (Human Resources)

Experience with SAP S/4HANA or SAP S/4HANA implementation/upgrades is an advantage.

Skills & Competencies

· 3-5years in SAP Super user exposure/capacity.

· Diploma to Bachelor’s Degree in IT, Business Supply Chain, Finance

· Strong business process knowledge and operational understanding.

· Good hands-on SAP knowledge and transaction experience.

· Strong analytical and problem-solving skills.

· Ability to translate business requirements into practical SAP solutions.

· Experience with testing, UAT, and change management.

· Strong communication, stakeholder management, and training skills.

· Ability to work independently, take ownership, and drive continuous improvement initiatives.