Clinic Assistant – Outpatient Specialist Surgery Clinic

Job Title: Clinic Assistant – Outpatient Specialised Surgery Clinic

General Surgery – Focused on Thyroid, Endocrine, Hernia, Upper Gastrointestinal, Colorectal Surgeries, and Endoscopic Procedures

Job Scope / Key Responsibilities:

1. Front Desk & Administrative Duties

Greet and assist patients in a professional and courteous manner

Manage patient registration, appointment scheduling, and follow-up arrangements

Answer phone and email inquiries regarding clinic services and appointments

Maintain accurate and up-to-date patient records and medical files

Prepare consultation and procedure rooms

2. Patient Support

Provide basic information to patients regarding general surgery procedures (e.g., thyroid, endocrine, hernia, gastrointestinal, colorectal surgeries, and scopes)

Assist in pre- and post-procedure instructions and ensure patient queries are directed to the appropriate clinical staff

Coordinate patient flow to ensure efficient clinic operations

3. Billing & Insurance Liaison

Generate and verify consultation, procedure, and medication invoices

Liaise with local insurance providers in Singapore to obtain Letters of Guarantee (LOGs), submit claims, and ensure coverage verification

Coordinate with third-party administrators (TPAs) and assist patients with insurance claim documentation and queries

Ensure accurate entry and tracking of insurance-related information in the clinic system

4. Clinic Operations

Ensure cleanliness and readiness of consultation and procedure rooms

Monitor and restock medical and office supplies as needed

Support clinicians and nurses during minor procedures (where appropriate and trained)

5. Data Entry & Documentation

Input patient records, investigation results, and surgical bookings into the clinic’s EMR system (Plato CMS)

Assist in compiling medical reports and referral letters as required

6. Team Collaboration

Work closely with doctors, nurses, and administrative staff to ensure high standards of patient care and clinic efficiency

Participate in ongoing training and clinic improvement initiatives