Duty Manager

Summary

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Job Responsibilities

Conduct daily briefings and ensure that all pertinent information is well received by team members

Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

Ensure documentation of all guest related issues using the logbook

Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Qualifications & Experience

At least two (2) years of experience in a similiar capacity

Sound knowledge in Hotel PMS

Excellent customer service skills and enjoy creating delightful moments for guests

Able to thrive in a dynamic and fast paced environment

Strong analytical and problem-solving skills

What's in it for you?

Centralised location, walking distance from City Hall MRT

5 days work week

Duty meals and uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts