Senior Desktop Engineer

Job Overview

We are looking for an experienced Senior Desktop Engineer to support and manage end-user computing environments in a structured enterprise setting. This role is responsible for ensuring smooth day-to-day IT operations, resolving escalated technical issues, and maintaining desktop infrastructure standards.

The successful candidate will provide Level 2/Level 3 support, oversee endpoint lifecycle management, and collaborate with infrastructure and security teams to ensure system reliability and performance.

Key Responsibilities

Provide advanced technical support for desktops, laptops, printers, mobile devices, and related peripherals

Manage installation, configuration, and maintenance of Windows operating systems and enterprise applications

Administer Active Directory, user accounts, group policies, and access permissions

Troubleshoot complex hardware, software, and network connectivity issues

Manage endpoint deployment, imaging, and patch management activities

Support Microsoft 365 applications and email systems

Maintain IT asset inventory and ensure compliance with internal IT policies

Coordinate with vendors for hardware repairs and support services

Prepare technical documentation, SOPs, and knowledge base articles

Support IT projects such as system upgrades, device rollouts, and workplace transformation initiatives

Provide mentorship and guidance to junior support engineers when required

Requirements

Diploma or Degree in Information Technology, Computer Science, or related discipline

Minimum 4 to 6 years of experience in desktop support or end-user computing environment

Strong knowledge of Windows OS, Microsoft 365, and desktop hardware troubleshooting

Hands-on experience with Active Directory and Group Policy

Experience with endpoint management tools such as SCCM, Intune, or equivalent

Good understanding of ITIL processes and structured IT support environments

Strong problem-solving skills and ability to manage escalations independently

Good communication skills and customer-focused mindset

Preferred Skills

Experience supporting hybrid or cloud-based environments (Azure, AWS)

Exposure to virtualization technologies such as VMware or Hyper-V

Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

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