Supervisor, Operations

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams.

KEY RESPONSIBILITIES:

Task Management

Oversee completion of operational tasks and ensure proper handover procedures.

Actively participate in tasks when required to support team performance.

Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

Ensure accountability of staff during assigned shifts.

Conduct training and onboarding for new staff members.

Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

Ensure all items are returned to storage after use.

Oversee clearing of used linens and maintenance of cleanliness.

Share handover photos in the designated group chat for documentation.

Step in to assist with housekeeping tasks when necessary.

Quality Control

Ensure operational processes meet established QC standards.

Identify and resolve gaps in service delivery.

Personally verify and support QC checks on-site.

Coordination & Communication

Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.

Provide timely updates and escalate concerns when necessary.

Administrative Support

Assist in salary pay-out processes.

Handle ad-hoc assignments as directed by management.

Performance Metrics (KPIs)

Area Key Metrics

Task Management

• 100% completion of assigned tasks within shift
• Accuracy of handovers

Manpower

• Staff punctuality and attendance rate
• Training completion for new hires
• Quality of shift debriefs

Housekeeping

• Storage compliance (all items returned)
• Linen clearance turnaround time
• Accuracy of photo documentation

Quality Control

• QC compliance rate (e.g., % of tasks meeting standards)
• Number of issues resolved on shift

Coordination

• Timeliness of communication with OIC/Duty Manager
• Resolution rate of ground issues

Administration

• Accuracy of salary pay-out assistance
• Timely completion of ad-hoc assignments

Qualifications & Skills

Strong organizational and planning abilities.

Proven supervisory or leadership experience in events.

Excellent communication and coordination skills.

Ability to lead teams and take-charge during shifts.

Detail-oriented with a focus on quality control.

Willingness to be hands-on and support operational tasks directly.

Added advantage: Forklift Licence