Senior Digital Business Analyst

Responsibilities

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

Ensure product readiness for smooth deployment, adoption and operations

Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

Effectively engage and manage the vendors to deliver ICT solutions and services

Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for:

Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

Working knowledge of AI tools and concepts

Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

Good stakeholder engagement and communication skills with ability to influence and pitch ideas

A driven and motivated personality with the ability to rapidly learn, apply and execute

Experience in Project Management and Product Management is a plus

Motivated by innovation to achieve business goals and customer satisfaction

Excellent written, verbal communication, presentation and negotiation skills