Delivery Manager

• Develop product vision with Customer and ensure that there is material value to the product
• Conduct operations redesign to ensure efficiency and effectiveness
• Translate product vision into features
• Document the user stories for each capability domain to achieve the product vision
• Work with the business owner to groom and prioritise the product backlog
• Ensure that backlog items are sufficiently analysed, documented and ready for sprint planning and development
• Coordinate day-to-day delivery activities across business stakeholders and the delivery team, including the tracking of sprint commitments, actions, dependencies, decisions and impediments
• Define integration requirements to enable smooth integration between the AI tool and the case management system
• Perform business review to ensure product quality during each sprint
• Demo the product increment during sprint demo
• Develop and maintain the UAT test plan with the Software Quality Engineer
• Lead sprint retrospective
• Build business case to ensure alignment with product vision

Required Experience & Skills

• Experience in operations transformation and product vision & architecture in legal operations domain.
• Experience developing systems that handle legally sensitive and personal information.
• Excellent communication skills, both oral and written to pitch engage stakeholders effectively.

Added Advantage

• Experience building agentic AI system through agile methodology.
• Experience supporting the delivery of reusable enterprise or government-wide digital platforms.
• Familiarity with AI evaluation, human-in-the-loop workflows, traceability, prompt and knowledge configuration, and responsible AI controls.
• Legal regulatory domain familiarity.
• Experience working on case management, compliance or enforcement systems in a regulatory context.
• Familiarity with OutSystems Platform.