Duty Manager (Passenger Services) | 5/6 days, from $2,400+ | Joining Bonus $5000

Join a leading aviation ground handling team and play a key role in managing daily flight operations while delivering smooth, high-quality passenger service. This is a leadership role where you’ll oversee teams, handle airline coordination, and ensure every flight runs efficiently.

What You’ll Be Doing

Oversee daily airline flight operations and passenger service areas

Lead and guide frontline staff to deliver excellent customer service

Handle passenger incidents and ensure proper service recovery

Liaise with airlines to resolve operational issues and improve processes

Monitor service standards (SLA, KPI, surveys) and ensure compliance

Prepare and submit daily operational reports

Supervise team performance and ensure SOP adherence

Who We’re Looking For

Singaporeans only

NITEC / Diploma and above

Comfortable working rotating shifts, weekends & public holidays

Able to lead and manage a team effectively

Salary & Others

Basic Salary:  $2,400 – $2,950

Monthly Allowances:

Shift Allowance: $150; Productivity Allowance: $100; KPI Incentive: $520

Joining Bonus:  $5,000

Working Hours:  44 hours/week (3 rotating shifts)

Work Schedule:  5 / 6 days per week

Location:  Changi Airport Terminals

Hey Rocket Pte. Ltd. (EA 21C0816)

Angel Chia (R25126511)