Operations Admin Executive | 5 days, up to $3000 | School-Based, North area | Singaporeans only

Join a stable, school-based environment as a Customer Service Executive supporting daily transport operations. This role involves both front-of-house (handling enquiries from parents and school staff) and back-of-house coordination with operations teams to ensure smooth and safe bus services. Ideal for candidates who enjoy structured hours, meaningful work, and a mix of customer interaction and administrative responsibilities.

Who We’re Looking For

Strong communication and interpersonal skills

Able to handle fast-paced and sometimes stressful situations

Problem-solver with good conflict resolution skills

Organized and detail-oriented

Tech-savvy (comfortable with systems, CRM, GPS tracking tools)

Prior customer service or operations experience is a plus

What You’ll Be Doing

Be the main point of contact for parents, guardians, and school administrators

Provide real-time updates via calls, messages, and emails

Manage feedback and resolve complaints professionally within SLA timelines

Communicate clearly during emergencies (e.g. delays, breakdowns, weather issues)

Coordinate closely with operations and transport teams on routing and scheduling

Track bus movements using GPS systems and provide accurate updates

Maintain records of enquiries, complaints, and resolutions in CRM systems

Prepare reports on service performance and customer satisfaction

Support administrative tasks and ensure all data is accurate and up to date

Salary & Benefits

Up to $3,000 (Full-time)

Working Hours: 7:30AM – 4:00PM

5-day work week

13 days leave (7 days Annual Leave + 6 days additional leave)

Others

Location: North area

Stable working hours (no shift work)

Training will be provided

Hey Rocket Pte. Ltd. (EA 21C0816)

Angel Chia (R25126511)