Service Relations Officer/Customer Service Officer

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Service Relations Officer

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

Greet and meet people coming into The SKILT Centre and direct them to appropriate areas

Efficient handling of call inquiries and providing general information of services in The SKILT centre

Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages

Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions

Generate and calculate invoice, record, collect payment, and issuance of receipts on time

Handle changes in billing, refunds, and credits.

Handle closing, settlement, and payment collection

Provide cross-coverage of other Service Relations Officer who may be on leave.

Support operation functions as and when needed

Monitor general hygiene and cleanliness of The SKILT Centre

Any other ad-hoc duties assigned by the management

Requirement

GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role

Good interpersonal and communication skills

Positive working attitude and customer centric mindset

Meticulous and organised with attention to detail

Ability to work independently and as a team.

Enjoy working in fast-paced environment

Proficient in MS Office

Hard working and keen to learn

Must be willing to commit to Saturday work

Work Hours & Location

Monday to Saturday

Bukit Timah - Crown Centre

Benefits

Medical & Health insurance

Professional Development

AWS and Variable Bonus

Interested candidates please email to felicia_ng@theskiltcentre.com.sg

We regret only shortlisted candidates will be contacted.