Business Analyst (Public Sector)

1-year contract, renewable

Hybrid work arrangement

Government project

What You'll Do

Champion product thinking — go beyond requirements gathering to understand user needs and articulate the "why" behind new features and initiatives

Lead user-centric discovery — partner with business teams to uncover citizen, business, and agency needs through human-centric and visual methods

Apply modern methodologies — use Product Management, Design Thinking, and Service Design approaches to identify pain points and design future-state solutions

Evaluate technology strategically — assess and recommend technologies aligned with BCA's digital direction, such as cloud adoption, legacy modernization, and the SG Tech Stack

Deliver iteratively — work within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog

Manage the product lifecycle — support existing systems through iterative enhancements, issue resolution, and eventual decommissioning

Collaborate across stakeholders — liaise with internal teams, other government agencies, and industry partners to ensure alignment with the broader ecosystem

Manage vendors and partners — work with system vendors, interface partners, and helpdesk teams to resolve issues in line with the product roadmap

Drive continuous improvement — analyze product performance and user feedback to propose data-driven enhancements

Ensure WOG compliance — align all solutions with Whole-of-Government policies on digital governance, security, and compliance

What We're Looking For

A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field

At least 5 years of experience in business analysis, product ownership, or a similar role within a product-centric environment

A proven track record working in Agile, Scrum, or other modern product development methodologies

Demonstrated experience applying product thinking to solve complex problems

Experience supporting and managing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders

Familiarity with Whole-of-Government (WOG) frameworks, security policies, and compliance standards

Working knowledge of AI tools and concepts is a strong advantage

Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping

Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively

A self-motivated, adaptable mindset with a genuine eagerness to learn and improve

/Ref: T24-245