EUC Engineer (Ref 26308)

Responsibilities

• Provide expert-level technical support for hardware, software, and network issues.
• Respond to, document, and resolve complex service tickets in a timely manner.
• Assist users with advanced installations, configurations, and troubleshooting.
• Lead the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.
• Monitor and optimise the performance of end user computing systems.
• Implement and enforce security measures and conduct regular audits.
• Develop and maintain disaster recovery plans and procedures.
• Diagnose and resolve complex technical issues, performing root cause analysis.
• Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems.
• Mentor and provide technical guidance to junior EUC engineers.
• Foster a collaborative and innovative team environment.
• Assist in the development of support documentation and training materials.
• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions.

Requirements

• Bachelor in Computer Engineering or equivalent
• Possessed minimum 5-6 years of relevant EUC experience
• Experience with handling end user equipments and large volume of users
• Experience in VIP support and vendor management
• Good interpersonal skills to manage end users, stakeholders and vendor
• Able to travel to different sites for support as and when required
• Experience in healthcare domain environment will be a plus

Licence no: 12C6060