Customer Technical Service & Market Development Manager – APAC

Responsibilities & Accountabilities

The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by

identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace

providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications

identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed

providing technical insights to differentiate our products from the competition

monitoring and influencing the manufacturing organization to proactively manage product performance

assessing competitor technologies, capabilities, and impact to the market

responding to our customers’ requests for technical information and samples in a timely manner

anticipating and managing the testing required to meet specific standards in the market

interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs

identifying and participating in the valorisation and commercialization of lower valued products and by products

supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc

fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins

influencing the industry through participation in industry groups’ conferences, and presentation of papers

providing customer samples as requested, gathering intelligence on application and potential volumes

developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses

preparing and presenting technical information to customers and distributors and provide training on our products and associated applications

following through on customer complaints to a satisfactory and fully supported conclusion

Skills & Knowledge Required

Education/Experience

MSc in Chemical Engineering or Chemistry

At least 10 years of experience in chemical industry

Broad experience in R&D, manufacturing, and/or market development

Technical Skills

a high level of product knowledge and the impact of product properties on end-use applications

knowledge of IP processes and the use of IP to defend our businesses

ability to provide high-quality technical support to the global customers and commercial team

ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value

a solid understanding of both business and technical objectives and strategies

proven technical leadership and networking skills through technical network participation

understanding of the company technology in both theory and application

experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale

knowledge of competitive technologies and their economics

Behavioral Skills

inspirational presenter able to deal with any audience and adapt presentation on the move

actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis

identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success.

co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones

aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations

understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures

driving force in the networks in which he or she participates.  Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results

thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues

innovative thinker.  Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation

clearly sees the big picture.  Creates new ways to help others understand complex situations, problems or opportunities