Senior Executive, Customer Service & Supply Chain Operations

About Company:

Our client is a chemicals trading firm, founded in Kyoto, Japan in 1832.

It began as a specialized sales agent securing exclusive contracts to sell industry-leading products from around the world in Japan. Over the years, they have leveraged their technology and information gathering expertise —as well as their global network—to transform the business into a hybrid model offering superior manufacturing, processing, and R&D functions as well as trading company services.

Job Description:

• Manage end-to-end customer order fulfilment, from forecasting and procurement through to delivery and order closure.
• Coordinate closely with customers, suppliers and the Sales team to ensure timely order execution and customer satisfaction.
• Monitor inventory levels and support replenishment planning to meet customer demand.
• Oversee warehouse operations, stock reconciliation, inventory accuracy and cycle count activities.
• Manage slow-moving, damaged and obsolete inventory, and coordinate appropriate follow-up actions.
• Coordinate with 3PL providers and logistics partners to ensure efficient warehousing, shipment and delivery operations.
• Plan and monitor shipments, transportation activities and freight arrangements to ensure on-time delivery performance.
• Verify logistics-related invoices, manage shipment cost postings and ensure accurate transaction records in SAP.
• Administer insurance declarations and claims, working with insurers and relevant stakeholders to ensure timely resolution.
• Support process improvements, system enhancements and cross-functional projects to drive operational excellence.
• Other ad hoc duties as assigned by the company

Job Requirements:

• Diploma or Degree in Supply Chain, Logistics, Business or a related discipline.
• 3 - 5 years of relevant experience in customer service, order fulfilment, supply chain or logistics operations.
• Proficiency in SAP or other ERP systems is preferred.
• Strong communication, coordination and stakeholder management skills.

Compensation:

• Working location: Central, Singapore
• Nearest MRT station: Nicoll Highway MRT Station (CC5), located on the Circle Line
• Working hours: Monday to Friday 8:30AM - 5PM
• Transport allowance and/or reimbursable
• Variable bonus
• Annual leaves and medical leaves
• Medical and hospitalization benefits