Senior Executive (Programme Management), Executive Education Office

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

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We regret that only shortlisted candidates will be notified.

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit

Job Description

The individual will be operating in a diverse, dynamic and stimulating environment undertaking responsibility in supporting programmes for a wide range of local, regional and global multi-national companies within the private sector as well as local and international public sector organisations.

Part of a dynamic programme management team playing a pertinent role in the vibrant growth of NUS Business School Executive Education within the National University of Singapore Business School

Responsible for the full end-to-end spectrum of programme management in the following areas/activities:

--- Participant preparation, co-ordination, engagement and programme experience for predominantly Chinese (Mandarin) Programmes

Bilingual Fluency: Effectively highly bilingual in English and Mandarin (spoken and written) to coordinate, communicate, and liaise seamlessly with international and Chinese-speaking Mainland China, Hong Kong Special Administrative Region of the People's Republic of China and Taiwan Client organisations, stakeholders, faculty, and programme participants.

Vital client / participant stakeholder liaison for timely and accurate communication and engagement

Closely monitor, measure, document and evaluate optimal participant engagement and commitment

Liaise and support Programme Director/s, Faculties and Coaches (Business School + NUS + External)

Key internal stakeholder relationship management with Client Advisors & Account Managers

Partner and vendor management (catering, logistics, transportation, company visits etc...)

Event and venue management (internal + external seminar + dining venues)

Programme materials management via local physical or online platforms and vendors / suppliers

Internal + external assessment or materials requisition and preparation

Internal + external online system set-up and configuration

Organise local site visits, company tours and other related events

Setting up, timely updating and completion of programme activities & milestones in various NUS as well as external online platforms

Post programme / client satisfaction evaluation and indices measurement

Concise, timely and accurate collation & provision of programme finance-related information

All other programme or event related activities

Vital and pivotal contributor to programme excellence resulting in high participant, organisation and client stakeholder satisfaction

Work closely with the Operations Manager and Operations Support Executives to ensure pristine and optimal operational readiness of facilities and equipment

Evaluates needs of programme support specific systems and keeps up to date with National University Level system releases and applicability / enhancements as well as any other external website platforms

Proposes continuous process and systems improvements

Performs any other ad-hoc tasks or projects as required by the Head of Programme Management

Qualifications

Degree from a recognized institution

Strong proficiency in written and spoken Mandarin is required, as the role mainly supports Chinese-language programmes and involves frequent liaison with Mandarin-speaking stakeholders

Shortlisted candidates will be assessed on their written and spoken proficiency in both English and Mandarin during the interview process.

At least 2 – 5 years of work experience in a customer relations role, preferably within the service industry

Experiences related to similar University learning environment, corporate Executive Education, Event Management or Relationship Management in a cross-cultural environment or service industry will be an advantage

Communicate with diplomacy, influence without authority and sensitive to diverse cultural backgrounds

Highly proactive, creative, innovative and service-oriented in approach to problem solving

Excellent planning and organizational skills by anticipating and taking initiatives within a tight time frame

Ability to work under pressure and adapt to last-minute situational changes

Highly motivated and self-driven

Effective & dynamic team player

Competent knowledge of MS Office and other Software applications such as Word, Excel, PowerPoint, Adobe, Outlook and other learning management software (if applicable)

(Appointment job grade will commensurate with the selected candidate's experience)