RESTAURANT MANAGER

Company Overview

We are a renowned lifestyle F&B organization from China that seamlessly blends live music, creative Chinese cuisine, and bar culture into one immersive dining experience. We have redefined the restaurant-bar concept by bringing concert-level performances to the dinner table. We are launching our Singapore flagship store—not just as a new venue, but as our regional headquarters for Southeast Asia expansion. This is a rare ground-floor opportunity to join an established brand at the very start of its international journey.

Location: Far East Square (Near Telok Ayer / Chinatown MRT)

Must be able to work PM shift 5pm to 3am

6 days a week - 10 hours shift (inclusive weekend)

Must be able to accept working in a lively environment

(This role may require you to entertain or socializing with customers)

Mandarin is a must - to communicate with Chinese Stakeholders

Job Summary

Lead daily operations in a dynamic F&B environment, driving sales performance, team development, and delivering exceptional customer experiences while balancing operational excellence with financial accountability.

Responsibilities

Lead and coordinate full outlet operations, including service delivery, kitchen workflow, and guest experience to ensure seamless daily functioning

Train, motivate, and develop service and kitchen teams to meet and exceed performance targets and foster a collaborative work environment

Manage profit and loss accountability by driving revenue growth, controlling costs, and overseeing inventory management to maximize outlet profitability

Ensure strict adherence to Singapore Food Agency (SFA) food safety standards, National Environment Agency (NEA) regulations, and liquor licensing requirements to maintain compliance and operational integrity

Address customer feedback, resolve complaints, and implement service recovery strategies to enhance customer satisfaction and loyalty

Coordinate staff rostering, payroll processing, and manage staff welfare to optimize workforce efficiency and engagement

Plan and execute marketing promotions and upselling initiatives to increase sales and customer engagement

Maintain strong supplier relationships and conduct regular stock takes to ensure inventory accuracy and supply chain reliability

Preferred competencies and qualifications

Diploma or Degree in Hospitality, Business, or related field preferred

Minimum 8 years of restaurant management experience in the F&B industry preferred

Demonstrated leadership skills managing multicultural teams preferred

Proven customer service orientation and problem-solving abilities preferred

Financial acumen with experience in P&L management and cost control preferred

Knowledge of Singapore F&B regulations and licensing requirements preferred

Flexibility to work varied hours including weekends and public holidays preferred