Guest Relations Officer (Live Bar restaurant)

Job Summary

Deliver exceptional dining experiences to guests through attentive service, product knowledge, and genuine hospitality. You are the face of our brand and key to customer satisfaction.

Location: Near Telok Ayer / Chinatown MRT (far east square)

Sat & PH EVE: 6pm to 4am

Sun to Friday: 5pm to 3am

6 days work week

Responsibilities

Greet and seat guests professionally to create a welcoming atmosphere

Explain daily specials clearly to assist guest choices

Handle guest inquiries, feedback, and complaints professionally to resolve issues promptly

Process payments accurately while maintaining cash handling integrity

Maintain cleanliness of service stations to uphold hygiene standards

Upsell menu items and promote ongoing promotions to increase sales

Preferred competencies and qualifications

Prior food and beverage service experience to support effective guest interactions

Pleasant personality with strong communication skills to engage guests positively

Basic English (& Mandarin) proficiency to communicate effectively with guests and team members

Ability to work flexible shifts, including weekends and public holidays, to meet business needs

Physical fitness and stamina to stand and walk throughout shifts

Customer-focused attitude and teamwork spirit to contribute to a positive work environment

What We Offer: Staff meals and uniform provided Flexible scheduling for part-time roles Progression to Senior or Supervisor roles