Guest Experience Ambassador

Working Hour: Mon to Fri (8am to 6pm)

Working Location: Marina Bay Financial Central

Job Description:

To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)

To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)

To offer the management staff / external guests the choice of beverages available and assist to serve / arrange stewardess to serve accordingly.

To check on meeting room set up standards, floral arrangements, and report facility faults

To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)

To have a list of amenities and facilities in the neighboring area of CBD including operating hours, telephone numbers, etc

To assist in the booking of executive meeting rooms

To provide taxi booking services

To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas

To receive feedback from guests or staff on facilities and services

To assist in overseeing events or VIP meetings at executive conference suite

To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events

To assist managing rooms and submit reports on weekly release

To assist in handling common & executive meeting room enquiries by phone / email / Teams

To manage common meeting room bookings:

• To call meeting room user 15 minutes prior to booked period to reconfirm
• To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
• To send reminders email to users
• To oversee reconfiguration of meeting room set up
• To prepare weekly schedules for stewardesses / technicians