Senior/ F&B Retail Supervisor

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations

Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies

Responsible for offering a friendly and efficient services to all guests

Process guests orders to ensure that all items are prepared and served promptly

Assists in setup and clear down of the front and back of Salon & Boutique operations

Ensure food safety regulations are followed as according to NEA’s policy

To ensure neatness and cleanliness of service ware

Promote and sell our range of products and food and beverage items to walk-in customers

Perform demonstrations of products

Attending to customers’ needs, complaints and enquiries

Handling of cash, POS system and report of take-in-cash when on duty

Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for

To provide guidance, coaching and mentor of new joined service staff

Outlets

ION

Takashimaya

Marina Bay Sands

Swissotel

Raffles City

Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Requirements

Minimum 2 years' of experience in F&B / Retail Operations, preferably in luxury goods industry

Welcoming personality

Good communication and interpersonal skills

Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness

High initiative and positive attitude

Available to work on weekdays, Saturdays and Sundays

Attractive remuneration package with salary that commensurate with relevant experience.

Please upload or send in a detailed RESUME indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Only shortlisted candidates will be notified.