Senior Executive / Assistant Manager (Key Account Management, Shipping)

Job Responsibilities:

Manage key customer accounts, including RFQs, tenders, negotiations, and business reviews.

Manage assigned VIP Regional Accounts (R/A) and maintain strong relationships with regional and local customers.

Drive Regional Account and Backhaul volume growth by identifying opportunities and securing support on key trade lanes.

Understand customer requirements and work closely with internal Trade and Pricing teams to develop suitable solutions.

Participate in RFQ/tender exercises, customer presentations, tender negotiations and business review meetings.

Review customer RFQs and coordinate with relevant stakeholders on freight rates, service schedules, routings and tender proposals.

Conduct customer visits and follow up on business opportunities, customer feedback and market developments.

Provide prompt and proactive support on customer enquiries relating to contracts, freight rates, vessel space, equipment availability, free time, B/L, credit, claims, EDI and payments.

Coordinate nomination announcements with relevant RCL offices and agents upon receiving customer tender results.

Ensure quotations, rates and free-time information are created and updated accurately and promptly in DCS.

Manage and maintain e-Service representative setups to facilitate e-bookings for Regional Account customers.

Review and approve relevant amendments in DCS, including customer codes, charge codes, incorrect charges and CODs.

Monitor and analyse customer lifting performance against nominated volumes and provide relevant updates and reports.

Support the immediate supervisor in business analysis, reporting, presentations and meetings.

Provide guidance and support to team members on tender management, DCS processes and e-Service setup.

Undertake other projects and duties as assigned by the supervisor.

Requirement

Degree in Maritime Studies/ Logistics & Supply Chain/ related field of studies.

Minimum 6 years of relevant working experience.

Good command of written and spoken English.

Proficient in Microsoft Office, particularly Word, Excel and PowerPoint.

Strong communication, interpersonal and stakeholder management skills.

Good analytical and problem-solving abilities.

Proactive, organised and able to work independently as well as with cross-functional teams.

Comfortable working in a fast-paced environment and managing multiple priorities.