Customer Relations Officer (BSC)

Job Description

Planning and coordinating PR programme for the project

Handle enquiries and feedback pertaining to the project

Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities

Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions

Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback

Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization

Provide administrative support assistance and other ad-hoc jobs if required

Requirements

GCE 'A' Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor

Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification

Good communication skills

Good organizational and time management skills

Attention to detail and a commitment to providing high-quality service

Ability to work independently and collaboratively within a team

Flexibility to adapt to changing customer needs and work schedules

Knowledge of industry-specific products or services (preferred)