Service Technician / Senior Service Technician / Assistant Engineer

Job Description

1. Field Service& Technical Support

Troubleshoot, maintain, repair, and commission water-cooled and air-cooled chiller systems.

Respond promptly to service requests to ensure equipment reliability and customer satisfaction.

Diagnose equipment faults, identify root causes, and implement corrective and preventive actions.

2. Preventive Maintenance & Performance Management

Perform preventive and corrective maintenance on chiller and HVAC systems.

Conduct equipment inspections, performance testing, and preventive maintenance according to company standards.

Support continuous improvement initiatives to enhance service quality and operational efficiency.

3. Project Coordination & Contractor Management

Coordinate and supervise subcontractors during installation, commissioning, maintenance, and repair activities.

Ensure work quality, safety compliance, and adherence to project requirements.

Collaborate with Sales, Projects, and Technical teams to resolve customer issues and support project execution.

4. Commissioning& Technical Support

Assist in commissioning, start-up, testing, and system performance verification.

Support technical problem-solving and optimization of equipment performance.

Provide basic technical support and recommendations to customers

Record service findings and update maintenance and service reports.

Ensure proper handling of tools, spare parts, and materials.

5. Documentation& Compliance

Prepare and maintain accurate service reports, maintenance records, and technical documentation.

Ensure compliance with company safety policies and site regulations during all field service activities.

6. Other Duties

Perform additional responsibilities assigned

Job Requirements

1.Education & Qualifications

Diploma or Certificate in Mechanical Engineering, Electrical Engineering, Mechatronics, Air‑Conditioning & Refrigeration, or equivalent.

2.Industry Experience & Technical Knowledge

Minimum 2-5 years of technical experience in HVAC, chiller, ACMV, M&E, or building services industries.

Good understanding of chilled water systems, HVAC equipment, and mechanical building services.

Experience with water-cooled and air-cooled chillers is advantageous.

Candidates with relevant experience may be considered for a higher-level position based on their qualifications and technical competencies.

4.Personal Attributes

Self-motivated, proactive, and driven to achieve targets.

Able to work independently and manage priorities effectively.

Strong team player with the ability to collaborate across functions.

5.Technical & IT Skills

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

6.Language & Mobility Requirements

Ability to communicate in spoken and written English.