IT Support Engineer

We are looking for an IT Support Engineer to provide technical support to employees and ensure the smooth operation of the company’s IT infrastructure, systems and end-user devices.

Key Responsibilities

Provide first and second-level technical support for hardware, software, operating systems and network-related issues.

Troubleshoot and resolve issues involving laptops, desktops, printers, mobile devices and other IT equipment.

Install, configure and maintain computers, software applications and peripheral devices.

Support Microsoft 365, email, user accounts and access permissions.

Perform user account creation, modification and termination in accordance with company procedures.

Troubleshoot basic LAN, Wi-Fi, VPN and connectivity issues.

Manage and maintain IT hardware and software inventory.

Monitor and follow up on IT support tickets and ensure timely resolution.

Assist with system updates, software deployment, patching and endpoint security.

Support IT security measures including antivirus, endpoint protection and access controls.

Assist with backup, recovery and business continuity procedures where required.

Coordinate with external vendors and service providers for technical issues and maintenance.

Document troubleshooting procedures, technical solutions and IT configurations.

Assist with IT projects, system upgrades and infrastructure improvements.

Support employee onboarding and offboarding from an IT perspective.

Perform other IT-related duties and projects as assigned.

Requirements

Diploma or Degree in Information Technology, Computer Science or a related discipline.

2–5 years of experience in IT support, desktop support or infrastructure support.

Strong troubleshooting and problem-solving skills.

Good knowledge of Windows operating systems and Microsoft 365.

Working knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi and VPN.

Experience with hardware troubleshooting and IT asset management.

Familiarity with Active Directory / Entra ID and user-access administration is an advantage.

Knowledge of endpoint security, backup solutions or IT service management is an advantage.

Good communication skills and a customer-service mindset.

Able to work independently and manage multiple technical issues effectively