CC operation support

• Diploma in Information Technology or relevant field.
• Candidate with no relevant working experience welcome to apply, withcomprehensive training provided.
• Prior experience in application support role will be an advantage.
• Banking or Financial domain knowledge is an advantage.
• Operating System knowledge: Linux / Solaris / AIX is an advantage.
• Conversant with SQL.
• Knowledge of Shell scripting and Jobscheduling.
• Able to provide 24x7 operational support including Weekends and PublicHolidays.
• Clear communication skills both written and oral.

Responsibilities

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks and alert management.
• Coordinate DR testing.
• Consolidate and analyse management reports for presentation.
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff.
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.