Data Centre Field Engineer

Job Objective

Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.

Job Description

·       Possess good knowledge of data centre operation tasks and duties.

·       Perform day-to- day data centre / computer operations duties (key management, escorting vendors, facilities infrastructure checks, powering-up of onboarded servers, degaussing, routine checks, laptop management).

·       Strong ability to support activities in data centre and secure rooms.

·       Ensure data centre procedures are followed strictly.

·       Ensure prompt escalation of all incidents, adhering to the standard incident response procedure, and track each incident to its complete resolution.

·       To generate reports to management.

·       Any other duties assigned by management.

·       Will cover duties as required.

·       The candidate will be assigned to a different data centre each month, rotating between East and West locations.

Desired Skills, Knowledge and Experience

·       Minimum 5 years Data Centre operations experience preferable in a team.

·       Experience working in a high-pressure environment with 24x7 on-call responsibilities

·       Strong understanding of incident, problem and change management procedures based on ITIL best practices

·       Experienced in supporting Data Centre vendors, out-sourcing vendors.

·       Ability to quickly learn and effectively utilize in-house software.

·       Demonstrate strong multitasking capabilities and proficiency in Microsoft Office applications, specifically Excel, PowerPoint and Word.

·       Ability to communicate clearly and effectively, both verbally and in-writing.

·       Possesses a strong work ethic and a proactive approach to tasks.

·       An analytical and inquiring mind to derive innovative solutions.

·       Able to work both independently and collaboratively.

·       Must have experience working in data centre operations in financial institutions.